Buyer Protection
Trust is at the heart of everything we do. At Provenance you can bid with confidence, knowing that items are special and your money is safe. And if something goes wrong, we help.
Secure Payment
We partner with trusted payment providers to keep your money safe until your item arrives. We don't release payment to the seller until 3 days after delivery so you have time to inspect it. If the item isn't as described, we'll help find a solution or issue a refund.
Quality Verification
Provenance's in-house experts review and approve virtually every item that goes to auction. This means only the best items are sold on our platform, ensuring quality and authenticity.
Verified Sellers
We, together with our trusted partners, thoroughly verify all our sellers. This helps ensure that you only buy from legitimate sellers who are committed to providing high-quality items and excellent service.
What is the Buyer Protection Fee?
To help us maintain our strict quality standards, we charge buyers a small fee on every purchase. This directly supports our efforts to ensure payments are secure, items are reviewed by experts, and all sellers are verified.
The fees also contribute to making platform improvements possible: additional features, high-profile collaborations, and new and exciting ways to discover items you love.
Trusted by Millions of Satisfied Buyers
That's why millions of satisfied buyers trust us, with a rating of 4.4 out of 5, considerably above the industry average.
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